Shipping & Returns

✅ Returns & Satisfaction Guarantee

We believe in results — and in your confidence.

Every product we deliver is carefully developed, packed, and quality-checked to meet the highest standards. If for any reason your order isn’t right, we’ll make it right.

🛠 Damaged or Defective Products

If your product arrives damaged, leaking, or incomplete, please contact us within 48 hours of delivery. We’ll issue a prompt replacement at no extra cost.

📸 Kindly provide:

  • A clear photo of the issue (for courier verification)

  • Your order number, full name, and contact number

📩 Send us a message via:

  • WhatsApp

  • Instagram DM

  • Facebook Inbox

  • TikTok DM

💬 How to Reach Us

Message us anytime through:

  • Official WhatsApp number

  • Instagram / Facebook / TikTok DMs

📲 Include:

  • Your order number, full name, and contact number

  • A photo, if it’s a packaging or product issue

💡 Our support team usually replies within 1 business day — with care, clarity, and full confidentiality.

✨ You trusted Savene with your skin.
We honor that trust with solutions, not excuses.